Terms & Conditions
General Terms and Conditions
- Any items that have left the premise or are damaged will incur a replacement fee, this will be charged to your credit card. This includes items and structures within the apartments and external areas. Fair wear and tear excluded.
- One of a Kind Apartments are not be responsible for, or liable to compensate, any property brought on to the premises that has been damaged, or gone missing.
- Check in time is 2pm and check out time is 10am, you may request a later check out subject to availability. Late departures that have not been previously organised will be charged a late check out fee of $50 charged to your credit card.
- All One of a Kind Apartments are NON SMOKING. All apartments have an outdoor balcony or courtyard area and ashtrays are provided for smoking. Please note: if smoking outside, door must be completely closed. If the apartment smells of smoke at the end of your stay an extra cleaning fee will be charged to your credit card, price is determined by the severity of the smoke staining, starting from $300.00.
- We highly recommend all our guests to have an appropriate level of travel insurance. No refund will be given for natural disasters or flight delays.
- The use of One of a Kind Apartments services are conditional on the acceptance of the above Terms and Conditions. One of a Kind Apartments reserves the right to add, amend or delete these Terms and Conditions at any time, and will update this webpage as necessary.
Booking Terms and Conditions
- One of a Kind Apartments require a valid credit card to make a booking, and for security for the duration of your booking. When making your reservation through our website, a 10% non-refundable deposit is charged to confirm your reservation, and the balance is charged 7 days before your stay. If the booking is less than 1 week away the full amount will be charged. If your booking is at a discounted rate, this is a non-refundable booking, and the total price of the booking will be charged when the reservation is made. A booking confirmation will be sent to your nominated email address, please keep this email for future reference.
- One of a Kind Apartments does not charge a processing fee for MASTERCARD and VISA card payments, however, AMEX cards will incur a 3.35% processing fee. To avoid this fee, please pay via direct debit or debit card when booking.
- If cancelled or modified up to 7 days before arrival, your 10% deposit will not be refunded. You may be able to change the arrival date, subject to availability. If cancelled within 7 days of arrival date, you will be charged the full amount of the first changed or cancelled night, in addition to the non-refundable 10%. In the case of a no-show, the total price of the full reservation will be charged.
- All discounted rates are non-refundable, no refund will be given for cancellations.